Job Title

Customer Service Agent – Shrewsbury

  • Position:
  • Salary: £18000 - £19500 dependent upon experience OTE £22,000 - £24,000
  • Location: ,
  • Job ID: 04429
  • Applications: 0
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Job Description

Job Title:

Hybrid Customer Service Agent



Bryn McMillan Consulting Vacancy Ref:



To £19,500 basic, dependent upon experience OTE £40,000 – £60,000


An excellent opportunity for a mortgage customer service agent to join one of the top mortgage broker businesses within the Shrewsbury area to work alongside a team of mortgage brokers and be the first point of contact for new and existing clients

Main Duties:

Working within one of the well-known mortgage broker firms in the Shrewsbury area alongside the team of professional mortgage brokers you will be the first point of contact with prospective clients where they come from introducers, digital platforms or general recommendations

Having the flexibility to work from the office most days but have the chance to work from home from time-to-time working as a Mortgage Customer Service Agent

The mortgage broker firm is one of Shrewsbury’s best-known brands in the Shropshire area and has an unrivalled reputation.

As well as interacting with new and existing clients you will manage the diaries of advisors and book-in appointments with clients.

This truly is a remarkable opportunity that offers work/life balance as well as a common-sense way of working.

Key Skills:

Have an engaging personality and easily connect with new and existing clients and be able to build rapport with advisors and introducers.

Previous customer service experience is essential, as well as having GCSE or equivalent in Maths or English.

Good written and oral communication along with numeracy skills. Drive, ambition and self-motivation will help.

Experience with Microsoft, such as Word, Excel etc…

Must be able to work under the pressure of a targeted environment and be committed to go the extra mile for the clients or colleagues.


Outstanding opportunity for an experienced customer service advisor to join one of Shrewsbury’s best-known brands. In return, you will receive a common-sense work/life balance, the ability to manage your own diary, plenty of leads and full admin support.


Bryn McMillan

Managing Director

Bryn McMillan Consulting


Call me on 0203 9272625 or email me at or Register Here.



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